Why Ship with Tracking?

Missing shipments are bad for business. It’s worse if you do not have any proof or tracking on the packages. Buyers can open an Item Not Received (INR) case and leave you a bad seller rating which will influence other buyers’ trust in you. To avoid this, always look for courier services with end-to-end tracking services.

Benefits of Tracking Services


Without a tracking number, it is almost impossible to prove innocence against fraudulent buyers or unwarranted bad feedback ratings. Worst still, you will need to refund your buyer, bear the financial losses and suffer the consequences of a defect in your performance. Tracking information MUST be accompanied with an <A-Scan (or Acceptance-Scan)> that is recorded within your listing’s specified Handling Time.

Happier customers

You and your buyers will know where their items are and when they should expect delivery. This is important, because when there are unforeseen delays (bad weather, courier on strike, problems at Customs, etc) you will still be aware of your item status and will be able to communicate this to your buyers.

How to upload tracking information on eBay.

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Step 1

Go to My eBay and click on Selling

Step 2

On the Seller Hub, click on Orders then Awaiting Shipment

Step 3

Go to your listing and click on Add Tracking

Step 4

Input your tracking information. Important: Please select the carrier name from the list of suggestions.


Many sellers commonly make the mistake of entering the wrong Carrier name and tracking number on eBay. When the tracking information is incorrect, it is considered “invalid” and your buyers cannot track their parcel journey. eBay will also not be able to track your shipping performance which will result in a whole string of problems for your selling account, for example, being flagged for non-compliance with shipping policies.

Example of what you should NOT key in

Approved carrier name

SingPost, SGPost, SpeedPost SingPost Reg Article, ePac

Singapore Post

DHL Global Express Guaranteed, Express Worldwide

DHL Express

DHL GM, Global Mail Packet Plus, DHL Packet Plus

DHL eCommerce

FedEx International Priority, FedEx International Economy, FedEx Priority


UPS Worldwide Express Saver, UPS Worldwide Expedited


List of eBay recommended shipping services

It is up to you as the seller to choose your shipping service, but eBay recommends using shipping services with valid A-Scan recording and end-to-end tracking solutions, so you and your buyers can have peace of mind.

Here is a list of these services:


Recommended Shipping Services

Carrier Name for eBay system

List of Services

DHL eCommerce

DHL eCommerce

  • DHL Parcel International Direct

  • DHL Packet International Standard

  • DHL Packet Plus International Standard

  • DHL Parcel International Directed Expedited 

DHL Express


  • DHL Express Services



  • FedEx International First

  • FedEx International Priority

  • FedEx International Economy

Malaysia Post

Pos Malaysia

  • Registered Article/Mail

  • EMS

  • International Small Package (Tracked)

  • International Air Parcel

Singapore Post

Singapore Post

  • Registered Article/Mail 

  • SpeedPost 

  • ePac

Thailand Post

Thailand Post

  • International Registered Article/Mail

  • EMS

  • ePacket



  • UPS Worldwide Express

  • UPS Worldwide Express Saver

  • UPS Worldwide Expedited



  • Priority Mail Express International

  • Priority Mail International

Remember, having end-to-end tracking services for all your packages is the only sure-fire way to protect yourself from INR cases and bad ratings. If you do not have tracking proof, the ruling will almost always fall towards your buyers.

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