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Registration & sign in

Ready to buy or sell on eBay? Learn how to get a new account by registering. Or get help with signing in to your existing account.

Solve a problem

You can sign in with the email address associated with your eBay account and find your user ID in My eBay.
On the Reset your password page, enter your eBay ID or email address associated with your account, then click Continue. Follow the instructions for resetting your password.
Make sure you’re typing in your eBay user ID or email address correctly. Check for typos. If you're still unable to sign in to eBay, try to reset your password.
We sometimes request this additional security check. Type the code hidden in the image, and then click Sign In. If there is no image, you can perform an audio security check by clicking Listen to the numbers.
In certain instances, we cannot accept your email address. Please try using a different email address you have access to.
You or someone who shares your email address has already registered on eBay. You can try to sign in or reset your password if you have trouble signing in.
It’s possible that your inbox is full, or the email mistakenly was identified as junk mail. Check your junk mail or spam folder.
The card number may not have been entered correctly, or the billing address might not match the one on your monthly statement. Ask your credit card issuer to help you resolve the problem.
Our system has associated the credit card you’re using with a suspended account, or your card is on hold for nonpayment.  Learn more about suspended accounts.
The user ID you entered might have an invalid character, or be less than six characters long.  Learn more about choosing a user ID.

Help topics

Registering

Signing in


Tutorial

6 minutes

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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