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Protecting your account

We take a number of steps to help ensure the security of your account. But there's also a lot you can do. Find out more about ways you can protect your account.

Top questions

How do I know if an email is really from eBay?

How can I protect myself against account and identity theft?

How can I tell if a web site is impersonating eBay?

How do I report spoof (fake) email?

Solve a problem

 
If we need you to update your account or provide any information to eBay, we will always send a copy of our request to your Messages folder in My eBay. We’ll never ask you to email us your personal information.

We often send marketing and promotional emails that may not appear in your Messages folder. If you suspect that an email might be fake, be cautious and don't click on any links. You can change your communication preferences by going to My eBay > Account > Communication Preferences.

If you receive what you believe to be a suspicious or scam email, let us know by forwarding it as an attachment to spoof@ebay.com.

 
If you notice any changes to your account that you didn’t authorise, sign in to your account and change your password and secret question and answer. If you can’t sign in, contact us immediately through Live Help on our home page. Learn more.
 
If the message was sent from us, you’ll also find it in your Messages in My eBay. Learn more about reporting and recognising spoof emails.
 
If you notice any suspicious changes to your account, sign in and change your password and secret question and answer. If you can’t sign in, contact us immediately. Learn more.

Help topics

Account security

Protecting your eBay account
Learn how to keep your account safe by safeguarding your password, installing anti-virus software and firewalls, and watching for fake email.


Protecting yourself from identity theft
Prevent spoof or phishing emails from obtaining your private information.


Securing your account and reporting identity theft
Find out how to make sure your account and identity are safe.


Reporting spoof (fake) emails
Learn how to spot and report fake emails.


Identifying whether an email is really from eBay
Learn about the headers we include in emails.


Recognising spoof (fake) email Web sites
Learn how to recognise fraudulent Web sites.


Entering verification codes
Help protect your account with this additional security check.


Using ID Verify
Establish proof of your identity by confirming your ID.

 

Privacy protection

Protecting your privacy
Learn how we help protect your privacy.


About the User Agreement and Privacy Policy
Find out more about these important policies.


Summary of our Privacy Policy
Get a summary of the key concepts of our full Privacy Policy.


Minimising unwanted email
Find out what you can do to avoid unwanted email.

Tutorial

Account protection

Learn how to protect your account and stay safe on eBay.

7 minutes

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Shortcuts

Change your password

Get ID confirmed

Rules & policies

Spam policy