1 min article

Item location misrepresentation policy

Sellers must be clear and accurate about the location their item will be shipped or picked up from.

We don't allow false, inaccurate, vague, or misleading information about the location of an item in the Item location field or description. When listing items for sale, sellers are expected to provide the city, state and country of their item so shipping charges and delivery times can be accurately calculated and communicated to buyers.

Also, if there is a location stated in the item description, it has to match the location in the Item location field.

What are the guidelines?


  • Accurate descriptions (the city and state or city and country match appropriately)
    • Hong Kong, China
    • Sydney, Australia
    • Omaha, Nebraska, United States

Not allowed

  • Giving an incorrect item location. For example, indicating that the item is in the U.S. when it is actually being shipped from China.
  • Inaccurate, vague, or misleading descriptions (the city and state or city and country don't match)
    • Beijing, United Kingdom
    • Hong Kong, United Kingdom
    • Worldwide, Singapore
    • Direct from manufacturer to, United States
    • Somewhere in Florida, United States
  • A location in the item description, if stated, that doesn't match the item location field.
  • Inconsistencies in return policy versus item location resulting in higher costs or confusion for buyers.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Why does eBay have this policy?

Buyers should have complete information about an item's location so that they can be aware of all the costs associated with purchasing the item. The item location must be clear and accurate.

This policy helps avoid any misunderstandings, unexpectedly high shipping costs for buyers, and longer than expected shipping times.

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