Item came well packaged and on time. However, the teddy bear is in awful condition. He has been in water perhaps, as the fur is not soft but hard and matted. The paper Steif tag obviously also with water damage. What a shame. I was so looking forward to adding him to my collection. Bear's condition should have been labeled as Fair, perhaps water damage? He is not able to be fixed either. Again, description was not honest. Sorry.