The seller was okay as far as getting the product to me. The problem was the packaging. Ten 32 oz. bottles of cleanser were sent in a priority mail package. Some bottles were upright and some upside down in order to fit in the package. That absolutely didn't work. The post office had to wrap plastic around the entire package as it was leaking. By the time it arrived to me, there was all kinds of cleanser leaking out. Every bottle was dented, and one bottle was more than half empty.