Everything about the seller and my purchase were a step above. The cassette books were brand new sealed and wrapped so well. They, the mother and daughter sellers, put a beautiful card with well wishes in with my order. It came really quick and I just can't say enough good things. I bought these for an 85 year old Parkinson patient I care for since he loves books but can't hold a book or read. I will buy more as I can afford them. He deserves it! Thanks!