On 26 of August 2025, I received EPA Keratin in bad condition (shipment from USA to AUSTRALIA) set of ketarine product was in a simple bag and bag was open when they deliver. the bag products was cover from keratin product liquid. When I opened keratine 200ml round container. I scrolled lid and sealing was opened looks like somebody remove half of the product.Product was faulty, looks they delivered as a second hand keratine. I paid for new product not for second hand. Refund my money
Reply from: maria_cristina2410_1- Feedback replied by seller maria_cristina2410_1.- Feedback replied by seller maria_cristina2410_1.
Hello, the products we sell are new, original, and came packaged that way from the factory. We don't know what happened during shipping, but we'll check. We didn't know the product was going to Australia because the shipping address listed a US address.
v***e (1398)- Feedback left by buyer.
Past 6 months
Verified purchase
DEAR SELLER THANK YOU
9***l (2)- Feedback left by buyer.
Past 6 months
Verified purchase
Mi pedido vino con la caja abierta y a punto de expirarse
Reply from: maria_cristina2410_1- Feedback replied by seller maria_cristina2410_1.- Feedback replied by seller maria_cristina2410_1.
Hola, hablamos con el cliente y le enviamos otro producto completamente GRATIS que no estuviera a punto de expirarse y que estuviera super bien empacado...Saludos!!!
_***i (314)- Feedback left by buyer.
Past 6 months
Verified purchase
Fast shipping good product perfect thanks
n***i (1)- Feedback left by buyer.
Past 6 months
Verified purchase
El shampo no es original, se nota en el empaque el color y demás
Reply from: maria_cristina2410_1- Feedback replied by seller maria_cristina2410_1.- Feedback replied by seller maria_cristina2410_1.
Hola, TODOS los productos que nosotros vendemos son 100% originales comprados directamente en la fabrica. Si nuestros clientes no quedan 100% satisfechos con nuestros productos y servicio ofrecemos a todos nuestros clientes la devolucion de su dinero. Para nosotros la satisfacccion de nuestros clientes es lo mas importante!!!