I haven’t received the item to mention about overall, what situation happened with my order maybe an accident.
Reply from: kkmoon01- Feedback replied by seller kkmoon01.- Feedback replied by seller kkmoon01.
Dear customer,so sorry for any trouble ,pls feel free to contact us to solve it
l***e (1)- Feedback left by buyer.
Past month
Verified purchase
X axis will not move properly. I have tried to adjust the belts, I have the right softwear settings, the gantry will move smoothly by hand, but the motor will not work like its supposed to. When it moves, it sounds like its about to break. It will only enrgrave side to side in one line
Reply from: kkmoon01- Feedback replied by seller kkmoon01.- Feedback replied by seller kkmoon01.
Dear customer
We apologize for any inconvenience.
How about we offer you a partial refund as compensation and you can keep it for your convenience, is that okay? and can you pls also kindly help remove the bad rating for us too?
Alternatively, please let us know your requirements and we will do our best to meet them.
We are waiting for your response.