Product is exactly what I expected, packaged well. Arrived on time and is good value. The seller realized they didn’t have the remote (per listing it said it did) but the seller reached out quickly and asked if I’d like a full refund or take it without the remote with a $20 refund. Really appreciated the honesty and options they provided. I chose to take the tv with the $20 refund for missing remote. Tv is in REALLY good condition. Daughter loves it