This item look good and work good for a while until they fell apart and the reason I gave you a positive feedback was since I used two of them since they fell apart I kind of didn't feel obligated to get a refund I'm not sure who I sent the text to but I was surprisingly pleased to get a refund there were no questions no pictures no sending back what was left of the brushes it seems like taking care of their customers is a part of what they do. Thank you