TheHouseOfBrandsUK

Seller feedback (45,844)

• 2***4 (166)- Feedback left by buyer.

  Past month

  Verified purchase

  Ordered this item but when it didn't arrive on time I enquired about it and had a brilliant quick response from their customer service. They looked into it, kept me up-to-date with it. Then apologised as item has got lost. Could have refund or replacement. Asked for replacement and it arrived next day. Would highly recommend for the customer service given. New item came well packed and safe. Brilliant thank you
• a***e (1618)- Feedback left by buyer.

  Past month

  Verified purchase

  Quick dispatch and very pleased with my candles. Even though they were well packaged in bubble wrap, one candle arrived broken. I messaged the seller straight away who was extremely apologetic and refunded me the price of the one candle straight away. I suggested that it would be a good idea to put fragile stickers on the parcels and they very graciously took this on board. Would definitely buy from them again. Thank you!
• n***n (834)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  I've been trading on ebay for almost 20 years & in my experience, this is one of the best sellers I've bought from! Almost immediate, courteous response to enquiries, swift dispatch of order & well packaged for safe transit. To top it all, gratitude for my order, albeit a small purchase to start with. I cannot fault this seller's service and won't hesitate to buy from again! A credit to ebay, I'm glad I found you! Thank you :)
• c***n (993)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Really pleased to spot these as I wanted to test the fragrance before risking a full sized bottle costing £70+. The listing description is rather confusing, as it describes and includes some photos of another fragrance rather than the one in the title, but I was happy that I was buying the one I wanted. The little vials are boxed and in perfect, clearly unopened condition. They arrived promptly and well packaged. Would use this seller again for sure. 5*
• u***f (44)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller ok, but a lot of confusion with tracking-type messages quoting different supplier and shipper names. At one point I thought they were attempts at a scam. Issues with the actual delivery - leaving flammable pressurised paint canister in direct sunlight on a v hot day. Very dangerous. No warnings on packaging.
• y***m (181)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Item was dispatched promptly, was well packaged, was delivered next day and was as described. Communication was excellent. Very happy with my purchase and would highly recommend this seller.