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Transaction Problems and Protections – Overview

eBay offers buyers and sellers special programmes and services to help make buying and selling safer. Here’s an overview of the protection and support you can use to resolve your issue.

The following information and tips can help you prevent problems:

For Buyers - transaction tips, protection programmes, and services

If you have problems with a seller, eBay has the following information that can help you.

In addition, PayPal offers Buyer Protection Programme that covers most eBay purchases paid with PayPal. Learn more  .

For Sellers - transaction tips, protection programmes, and services

If you have problems with a buyer, eBay has the following information, programmes and services that can help.

  • Knowing Your Buyer – Find out ways to learn about your buyer and tips to make your selling experience go more smoothly.

  • Avoiding Transaction Problems – Tips for Sellers – Learn about how to help ensure a successful trading experience before you list your item, including how to reduce the risk of an Unpaid Item.

  • Buyer Activity Limits – Learn what activity limits are and how eBay uses them.

  • Unpaid Item Process – Learn what an Unpaid Item dispute is and how to start the claim process.

What eBay can do

eBay provides programmes to help protect intellectual property and resolve disputes. Here are some highlights:

If you can't find the answer to a trading problem in eBay's online Help section or on the Community help boards, email eBay using the links found on most Help pages. You'll usually get a response within 48 hours.

To report listing violations or problems with another eBay member, first make sure there is a policy violation by using the Help system to find the appropriate policy. Then use the report links in the appropriate policy page to report the member to eBay.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.