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Resolving Disputes

Most transactions go smoothly on eBay, but occasionally problems can occur. Communicating with your trading partner is an important part of resolving disputes. The best and fastest way to resolve problems is to contact your trading partner directly by email or phone.

To request your buyer’s or seller’s contact information, see Contacting eBay Members.

If you’ve tried contacting your trading partner but haven’t been able to resolve the problem, eBay has a variety of solutions to help you.

eBay’s Dispute Console

eBay’s dispute console is an online communication tool that can help you track, manage, resolve, or close any existing disputes. All information posted in this tool will be accessible anytime by you, the seller or buyer, and eBay Customer Support. Learn more about reporting and tracking disputes.

You can report the following problems:

  • Item not received or significantly not as described process– (For buyers) Use this process if you paid for an item but didn't receive it. You can also use this process if you paid for and received an item, but it was significantly different from the item description.

  • Unpaid item– (For sellers) Use this process if a buyer bought an item but has not paid for it.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

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