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Creating your return policy
All sellers on eBay are required to specify a return policy, whether your policy is to accept returns or not. We encourage you to offer a buyer-friendly return policy. This can help you qualify for Top Rated Plus and attract more buyers. Accepting returns can also provide your buyers with a way to resolve concerns without filing a Buyer Protection case.
If you accept returns, a buyer can return an item for any reason, including when they change their mind about a purchase—as long as the return meets the return requirements—for example, returning an item within your stated time frame, and meeting item condition requirements.
Important: Even if you specify "no returns accepted," the item could still be returned if it doesn't match the item description.
The recommendations and instructions on this page are for sellers who handle returns outside of the eBay returns process. If you've opted in to the eBay returns process, there are different requirements.
How to create a return policy
To create a return policy:
You can also use business policies to create your return policy.
The more clear and buyer-friendly your return policy, the more secure your buyers will feel shopping with you. The following recommendations can help increase buyer satisfaction, improve the likelihood your item will sell, and earn you higher detailed seller ratings (DSRs). For more information on what is and isn't allowed in listings, see the selling practices policy.
Offer a buyer-friendly policy.
Keep a valid return address on file.
To update your return address:
Buyers who misuse returns
To help protect yourself from poor buyer practices, wait until you've received a returned item before issuing a refund.
In situations where the item has been returned in a different condition or the item is not within your stated item conditions, be sure to work with your buyer to find a solution that you can both agree on. If you encounter a buyer who is unwilling to follow your return policy, you can report the buyer to us.
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