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Resolving selling problems
Sell with confidence. Find out how you can avoid transaction problems and resolve issues.
Solve a problem
Click the Contact link on the buyer's profile page.
If it’s been more than 4 calendar days since the purchase date you can cancel the order in My eBay Sold or in Orders in Seller Hub. Find the order you want to cancel, and from More actions, select Cancel this order. You'll see Buyer hasn’t paid as a reason if the order is eligible.
Beyond the basics
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Get help from other eBay members. Visit the Answer Centre to post a question.
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