If it’s been more than 4 calendar days since the purchase date you can cancel the order in My eBay Sold or in Orders in Seller Hub. Find the order you want to cancel, and from More actions, select Cancel this order. You'll see Buyer hasn’t paid as a reason if the order is eligible.

For an active auction-style listing, you can agree to let the buyer cancel the bid. If the listing already ended, you may be able to cancel the order in My eBay or in Seller Hub.

For an active listing, end your listing early. If the listing has ended, you may be able to cancel the order in the Sold section in My eBay or in Seller Hub.

Help topics

Basics

How sellers can avoid transaction problems
These tips can help make your transactions trouble-free.

Knowing your buyer
The more you know about your buyer, the better your chances of a successful sale.

What to do when a buyer doesn't pay
If it's been more than 4 calendar days since the purchase date and the buyer hasn't paid, you can cancel the order.

Using Unpaid Item Assistant
Set up this tool in your account preferences to automatically open and close unpaid item cases on your behalf.

Cancelling an order
Find out what to do if you and your buyer agree not to complete a sale

Contacting eBay members
Trying to get in touch with someone? Find out how.

Communicating with your trading partner
Sometimes miscommunication happens. Get tips on how to work things out.

Handling problems with your buyer
Learn what to do if you think your buyer is breaching eBay policies, or if you are having other problems with a buyer.

Limits on buyer activity
To protect sellers, we sometimes step in to restrict what buyers can do.

Listing and selling allowances for eBay sellers
To help you become a successful seller and to ensure a safe experience for all eBay members, your selling privileges may be limited.

Beyond the basics

Reporting inappropriate trading
When members report cases of inappropriate buying or selling, we'll try to resolve the issue.

Our role when you need to resolve a problem
Our goal is to promote a safe place for our members to buy and sell.

Responding to a request when your buyer doesn't receive an item
If your buyer reports not receiving an item, you'll be given options for responding to the case.

Responding to a request when the item doesn't match the listing description
Learn about your options if a buyer reports that the item doesn't match your description.

Running your transaction defect report
Review factors affecting your detailed seller and gain insight into how you can improve them.

Receiving a returned item and refunding your buyer
In some cases, a buyer may need to return an item to you for a refund.

About reimbursement
If a buyer has a problem with a transaction, we may refund the buyer directly and seek reimbursement from you.

Legal info

Creating legally compliant listings
Read our guidelines to help you understand basic legal issues for buying and selling.

Trademark and domain name basics
Find out why intellectual property rights must be protected.

Contact us

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Rules & policies

Knowing the rules for sellers

Unpaid item policy

Shop by category

Resolving selling problems

Top questions