If you ever have a problem selling on eBay, we want to know about it. By letting us know what's happened, you help us work to prevent buyers from doing the same thing again.
If you have a problem with a buyer:
Identify the issue.
Learn more about what information is available.
Find out what you can do about it.
We take your reports seriously. Buyers who violate our buying practices policy may receive warnings, restrictions, and suspensions. We may also remove their Feedback comments, Feedback scores, and detailed seller ratings, when appropriate.
Handling and avoiding problems with buyers
Here's some additional information about problems you can report, and tips for handling and avoiding them.
You can control who you do business with by setting requirements for buyers, cancelling bids, and blocking bidders. Learn more about managing bidders and buyers.
A buyer asks you to do something that that falls outside applicable law, requirements and the conditions stated clearly in your listing.
Some examples:
Asking you to provide goods or services not included in your original listing.
Asking for shipping or payment terms not specified in your original listing.
Demanding a partial refund under threat of poor Feedback.
A buyer includes your phone number, address, or profane language in a Feedback comment, or attempts to damage your Feedback score or detailed seller ratings (DSRs).
A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault. For example:
The wrong item is returned.
You receive an empty box.
An eBay Buyer Protection case is opened or threatened because you charge a restocking fee (when the restocking fee is clearly noted in the Return policy section of your listing.)
And if you've opted into eBay managed returns:
The item doesn't meet the item condition policy for returns
The item is reported as "not as described" to avoid shipping charges and restocking fees.
