Help
Help
Search the Help pages (Does not search for items or products) Search Help Pagestips
Enter your Help search terms here (Example: ‘contact seller’)

Unwelcome and Malicious Buying


Buyers who do not meet the seller’s terms as outlined in the item listing are not permitted to bid on or buy the item. Furthermore, buyers are not permitted to place bids or purchase items with the primary intent of disrupting a listing.

Sellers are permitted to exclude bidders at any time prior to the listing close and are free to cancel unwelcome bids. After a seller has cancelled a bid, the bidder may not place a new bid without the seller's permission.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Loss of eBay fees

  • Limits placed on account privileges

  • Loss of PowerSeller status

  • Account suspension

Failure to meet a seller's terms

Examples:

  • Seller states item will only be posted domestically. Buyer is registered outside the posting area.

  • Seller states that buyers with negative feedback comments are not permitted to bid. The buyer has negative feedback.

Report a buyer who participated in a listing without meeting the listing terms.

Buying with the intent to disrupt a listing

Examples:

  • Buyer places a bid that greatly exceeds the value of the item in order to prevent a sale.

  • Buyer bids on multiple items listed by a seller without intent to complete the sale.

  • Buyer attempts to purchase an item after having been placed on a seller's blocked bidder list.

Report a buyer who bid with intent to disrupt a listing.

Note: Buyers who fail to respond or who back out of a transaction do not fall under the Unwelcome Buying policy. These listings should be reported as Unpaid Items.

Preventing Unwelcome Buying

In addition to reporting a user to eBay, there are several steps sellers can take to prevent unwelcome buying including:

  • Turn on Buyer Requirements to block buyers who don’t meet certain criteria.

  • Use Immediate Payment Required on Buy It Now and Stores listings.

    Place the bidder on a blocked bidder list.

This policy protects the marketplace by enforcing the contractual obligation entered into between buyer and seller made with the placement of a bid or Buy it Now. It also protects sellers from buyers who do not honour the seller’s terms of sale.

Contact Customer Service

Report listing violations or problems with another eBay member.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.