Search the Help pages (Does not search for items or products) Search Help Pagestips
Enter your Help search terms here (Example: ‘contact seller’)

Transaction Interference

  • Members are not allowed to interfere with another member's transaction.

  • Members may not contact a seller and offer to purchase a listed item outside of eBay.

  • Members are not permitted to email buyers in an open or completed transaction to warn them away from a seller or item. If you have a problem with a transaction, please use the feedback forum and review our Fraud Protection Programme.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation

  • Loss of eBay fees

  • Limits placed on account privileges

  • Account suspension

Mei Ling has found the perfect dinner set for a party she wishes to host at her brand new home. Unfortunately, the auction-style listing will not end for another six days and the party is this weekend! Mei Ling decides to email the seller directly with an offer to buy the dinnerware immediately and directly from the seller and obtain overnight postage for the item. By emailing the seller directly with an offer to purchase, Mei Ling is in violation of the Transaction Interference policy.

To report a violation of eBay’s Transaction Interference policy:

  1. Contact Customer Support by choosing “Contact Us” on the left side of any Help page.

  2. Include the appropriate information, including any relevant emails, with full descriptions in the subject line. Only report a case once; multiple emails about the same case slow an investigation.

eBay has this policy in order to protect the community from potentially fraudulent transactions which are more likely to occur outside of eBay. Remember: if the seller offers to sell you the item directly without bidding on or winning the item on eBay, this is a violation of eBay policy and you will lose the benefit of eBay purchase protection programmes. Please report it to us immediately.

Contact Customer Service

Report listing violations or problems with another eBay member.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.