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Refunding Your Buyer

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Usually, you can issue a refund using the same payment method the buyer used to purchase the item. Even so, talk to your buyer to work out the best way to refund their money.

Contacting your buyer

To contact your buyer through eBay:
  1. Click the My eBay button at the top of most eBay pages. You may be asked to sign in.

  2. Click the Sold link on the left side of the page under the All Selling heading.

  3. Locate the item for which you are issuing a refund.

  4. From the the Action column drop-down menu, select Contact Buyer.

  5. Complete the form with your message to the buyer. Click the Send button when finished.

Note: If using Selling Manager or Selling Manager Pro, select the box next to the item, and then click the Email button at the top of the Sold Items section.

You can also request your buyer's email address and phone number.

Issuing the refund

To issue a refund with PayPal:
  1. Log in to your PayPal account at the top of the PayPal home page.

  2. On the My Account Overview page, find the item you need to refund, and then click the Details link.

  3. If you don't see the item to be refunded, click on the All Activity link.

  4. On the Transaction Details page, click the Refund Payment link located near the bottom of the item page.

  5. Follow the directions on the page to issue a refund to your buyer.

Note: This refund method is only available for 60 days after the end of the transaction. If the transaction you want to refund occurred more than 60 days ago, follow the instructions below:

  1. Click on the Send Money tab located at the top of most PayPal pages.

  2. Enter the required information required to send money to the buyer.

  3. Once this information is complete, click the Continue button.

  4. Review the information on the Confirmation page for accuracy, and then click the Send Money button to complete the refund.

If you have a PayPal question, please contact PayPal Customer Support.

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If you have an additional question about this subject, email us at Customer Service.
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