Help
Help
Search the Help pages (Does not search for items or products) Search Help Pagestips
Enter your Help search terms here (Example: ‘contact seller’)

Paying for items

Have you won or bought an item? Congratulations on your purchase! When it comes time to pay, our payment methods make it easy.

Solve a problem

Go to My eBay, and click the "Won" link on the left side of the page. Locate your item. If the "Paid" icon is blue, you've paid for your item. If the icon is gray, you might need to make a payment or update your payment status.
Contact your seller if you have any questions about your payment status. On the item page, click the “Contact Seller” link.
Go to PayPal and click the "Sign Up" link at the top of the page.
You can find most of the answers to your PayPal questions by using PayPal’s Help Centre. If you need additional assistance, contact PayPal Customer Service.
Take a look at our guidelines for contacting your seller and resolving issues using our Resolution Centre. If you paid with PayPal, you might be covered by PayPal Buyer Protection.

Help topics

Basics

Tutorial

7 minutes

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Rules & policies