Search the Help pages (Does not search for items or products) Search Help Pagestips
Enter your Help search terms here (Example: ‘contact seller’)

Feedback scores, stars, and your reputation

Feedback is an important part of the eBay community. When you understand what the numbers and stars mean, you'll find it easier to evaluate a member's reputation.

Feedback scores and stars

The Feedback score is one of the most important pieces of a Feedback Profile. The Feedback score is the number in parentheses next to a member's user ID, and is also located at the top of the Feedback Profile. Next to the Feedback score, you may also see a star.  

Feedback scores are made up of the number of positive, negative and neutral Feedback ratings a member has received over time. In most cases, the Feedback score represents:

  • +1 point for each positive rating

  • No points for each neutral rating

  • -1 point for each negative rating

Learn more about how Feedback works and how scores are calculated.

A Feedback score of at least 10 earns you a yellow star (Yellow star). The higher the Feedback score, the more positive ratings a member has received. As your Feedback score increases, your star will change color, all the way to a silver shooting star (Silver shooting star) for a score above 1,000,000!

Stars and their ratings:

Star Color Number of ratings

Yellow star


10 to 49

Blue star


50 to 99

Turquoise star


100 to 499

Purple star


500 to 999

Red star


1,000 to 4,999

Green star


5,000 to 9,999

Yellow shooting star 

Yellow shooting star

10,000 to 24,999

Turquoise shooting star

Turquoise shooting star

25,000 to 49,999

Purple shooting star

Purple shooting star

50,000 to 99,999

Red shooting star

Red shooting star

100,000 to 499,999

Green shooting star 

Green shooting star

500,000 to 999,999

Silver shooting star

Silver shooting star

1,000,000 or more (Wow!)

Other ratings in the Feedback Profile

You can view a member's Feedback Profile by clicking the number in parentheses next to their user ID. If you know the member's user ID, you can also locate their Feedback Profile using the Find Feedback page.

Along with a member's Feedback score, the Feedback Profile page also shows the percentage of positive ratings left for a member, recent Feedback ratings, recent comments, any bid retractions, and detailed seller ratings.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.