How sellers can request Feedback revisions from buyers
This page is for sellers who want to request Feedback revisions from buyers. If you're a buyer who wants to know how to change Feedback you left for a seller or if you have general questions about changing or removing Feedback, see Can Feedback be changed or removed?
How do I know if I'm eligible to submit a Feedback revision request?
When can I submit a Feedback revision request?
How do I submit a Feedback revision request?
To submit a Feedback revision request:
You'll see a confirmation page notifying you that your request has been emailed to the buyer, and you'll receive a copy of the email.
What happens next?
We'll send the buyer an email alert that he or she has a Feedback revision request. The email includes your reason for requesting the revision and the message you wrote. The buyer has 10 days either to agree and revise the Feedback or disagree and state a reason.
If the buyer hasn't responded within 7 days, we'll automatically remind the buyer of the request. If the buyer responds, we'll notify you of the buyer's decision immediately by email. If the 10-day window expires with no response from the buyer, we'll notify you by email that your Feedback revision request has expired. Sellers can only submit one request per transaction.
No matter what the outcome of your request is, please respect the buyer's decision.
Note: If the buyer changes or removes negative or neutral Feedback, it is no longer visible to others.
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