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Feedback and Stars

Every eBay member has a feedback profile. It includes a rating number in parentheses, as well as comments from other members you've bought from and sold to.

For example: Skippy (125) means that the eBay member with the User ID Skippy has received positive feedback from at least 125 other eBay members.

How it works: The feedback rating system is easy. You receive:

  • +1 point for each positive comment

  • 0 points for each neutral comment

  • -1 point for each negative comment

  • A star icon for 10 or more comments. The colour of the star tells you how many comments the member has received.

What does a buyer's feedback tell me?
A buyer's feedback can tell you many important things. The following are just a few examples:

  • How quickly a buyer paid for his or her item after buying an item

  • How the buyer worked with the seller to resolve any issues that arose after a sale

  • Whether the buyer abided by the seller's instructions regarding such things as accepted payment methods and who can bid

When should I view or leave feedback? In general, there are two instances:

  • Always check your buyer's feedback. The Feedback Profile can answer many questions about how a person does business.

  • Always leave feedback for you buyer after you complete a transaction. Your comments help other sellers and keep eBay a safe place to trade.

    For more details, read Feedback Frequently Asked Questions.

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