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How buyers can cancel an order

If you want to cancel an order, you'll need to submit a request to ask the seller if they can cancel it for you. The seller can either accept or decline your cancellation request. If the seller has already posted your order, they won't be able to cancel it.

Ask to cancel an order

If you made your purchase in the last hour and it hasn't been shipped yet, you can send a cancellation request to the seller. If it's been more than an hour since your purchase, you need to contact the seller directly and ask them to cancel it for you. In both cases, the seller can either accept or decline your request.

Tip
Keep in mind that if your purchase contains more than one item, the entire transaction will need to be cancelled – you can't cancel individual items of an order.

Cancel an order you made within the last hour

If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven't sent it yet. Here's how:

  1. Go to Purchase history and find the order you want to cancel.

  2. From the More actions dropdown, select Ask to cancel order.

    • You can select a reason for cancellation if you wish.

  3. Select Submit.

We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your eBay Messages.

If the seller doesn't respond within 3 calendar days and you haven't paid yet, the order will be cancelled automatically.

Cancel an order you made more than an hour ago

If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how:

  1. Go to Purchase history and find the order you want to cancel.

  2. From the More actions dropdown, select Contact seller.

  3. Choose Request to cancel this order, then Contact the seller.

  4. Explain to the seller why you need to cancel, and select Send.

You won't be able to cancel an order if you've already reported that the item didn't arrive or if you've requested a return.

If it's too late to cancel or if the seller declines your cancellation request, you'll need to wait until you receive the order and then start a return request.

You can find more information in our Order cancellation policy.

Do you want to return an item?

If you've bought and received an item, you can contact the seller to request a return.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
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