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I didn't receive an item I paid for. Does eBay offer insurance?
eBay does not offer an insurance programme. However, PayPal offers Buyer Protection Programme that covers most eBay purchases paid with PayPal in the event of non-delivery or misrepresentation.
To check if an eBay item is eligible for PayPal Buyer Protection, look for the PayPal Buyer Protection message in the item description page e.g. ‘Pay with PayPal and your full purchase price is covered’.
For more details on PayPal Buyer Protection Programme and how to resolve a transactional problem, click here .
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