Go to the seller's profile page by clicking on their username, either from the listing page or from your Purchase history page in My eBay, then click the Contact link.

It may be just a simple misunderstanding. Email your trading partner. If that doesn’t work, request their contact information and try to call them. You can also use these tips to try to work things out.

If you haven’t placed a bid yet, use the Ask a question link in the listing. If you’ve already won or bought the item, email or call the seller and ask if a different payment method can be worked out.

If your item hasn't arrived, or is significantly different from its description, first contact the seller. Find out what else you can do to resolve the issue.

If you buy an item and the seller doesn't receive payment within 4 days, eBay may open an unpaid item case. If you don’t respond within 4 days after the case is opened, the unpaid item may be recorded on your account.

Help topics

Basics

Safe trading tips for buyers
Before you bid or buy, read these recommendations.

Knowing your seller
Get to know your seller and avoid problems later.

Choosing items confidently
These tips will help make your decision to buy easier.

Contacting eBay members
Trying to get in touch with someone? Find out how.

Communicating with your trading partner
Sometimes misunderstandings happen. These tips will help you work things out.

Protecting yourself as a buyer

Protect your purchase
Learn about how you can help protect your purchase in case of a problem.

PayPal Buyer Protection
PayPal offers buyers a protection program for eligible transactions. Find out if you qualify.

What to do if you don't receive an item or it's not as described
Learn what to do if you paid for but didn’t receive an item, or if the item is different from its description.

eBay's role when you need to resolve a problem
Find out what we can do if you have a problem with a transaction on eBay.

Beyond the basics

Limits on eBay sellers
We’re committed to reducing fraud and negative buying experiences.

Resolving transaction problems in the Resolution Centre
If you have a problem with a transaction, contact your trading partner. If that doesn’t work, you can work it out in our Resolution Centre.

Appealing unpaid items
Find out how to appeal an unpaid item recorded on your account.