Go to the seller's profile page by clicking on their username, either from the listing page or from your Purchase history page in My eBay, then click the Contact link.

It may be just a simple misunderstanding. Email your trading partner. If that doesn’t work, request their contact information and try to call them. You can also use these tips to try to work things out.

If you haven’t placed a bid yet, use the Ask a question link in the listing. If you’ve already won or bought the item, email or call the seller and ask if a different payment method can be worked out.

If your item hasn't arrived, or is significantly different from its description, first contact the seller. Find out what else you can do to resolve the issue.

When you buy an item, it's important to pay as quickly as possible. If you haven't paid within 4 calendar days, the seller can cancel your order. If this happens, you won't receive your item and the unpaid item will be recorded on your account. Buyers who have excessive unpaid items or cancelled orders may have limits imposed or lose their buying privileges. Learn more in our unpaid item policy.

Help topics

Basics

Safe trading tips for buyers
Before you bid or buy, read these recommendations.

Knowing your seller
Get to know your seller and avoid problems later.

Choosing items confidently
These tips will help make your decision to buy easier.

Contacting eBay members
Trying to get in touch with someone? Find out how.

Communicating with your trading partner
Sometimes misunderstandings happen. These tips will help you work things out.

Protecting yourself as a buyer

Protect your purchase
Learn about how you can help protect your purchase in case of a problem.

What to do if you don't receive an item or it's not as described
Learn what to do if you paid for but didn’t receive an item, or if the item is different from its description.

Beyond the basics

Limits on eBay sellers
We’re committed to reducing fraud and negative buying experiences.

About transactions outside of eBay
Transactions that happen outside of eBay aren't eligible for eBay services.

Contact us

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Shop by category

Resolving buying problems