Skip to main content
Help
Help

Seller Central

eBay glossary

eBay acronyms

A-Z index

Search the Help pages (Does not search for items or products) Search Help Pagestips
Enter your Help search terms here (Example: ‘contact seller’)

Contacting your seller


If you need to contact your seller, follow the steps below.  

Contacting a seller

To contact a seller, use the Ask a question link in the listing.

  1. Click the Ask a question link near the bottom of the listing. (You may be asked to sign in.)

  2. On the Find answers page, choose the topic that best fits your question, and look for your question.

  3. If you can't find your question, in the Did we answer your questions? section, select No, I want to contact the seller, and then click the Continue button.

  4. Enter your question. Depending on the topic you selected in Step 2, you may be asked for additional information.

  5. Enter the verification code for security purposes, and then click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers accept questions after you've bought an item.

If you need to find the listing:

  1. Click My eBay at the top of most eBay pages.

  2. Click the Purchase History link in the left column.

  3. Click the listing.

Keeping your contact information current

Make sure we always have your current contact information, so sellers can contact you after you win. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information.

Find out about changing your contact information. 

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Related Help topics