|Home > Help >Membership & account >Managing your account >Why was my account suspended?|
Why was my account suspended?
There are two reasons why an account may be suspended from eBay:
If you receive an email about your account being suspended
When your account is suspended, eBay will send a notification to the registered email address associated with your account. This email will also appear on your My Messages page in My eBay.
If you do not know why you were suspended or if for some reason you do not receive a notice, contact us for more information.
Important: Beware of impostor email. If you received an email stating your account was suspended, please confirm that the email was sent from eBay by checking My Messages in My eBay.
If the email message you received is not located in My Messages, proceed with caution. Some members have reported attempts to gain access to their personal information through emails impersonating eBay stating that their account has been or will be suspended. These solicitations will often contain links to Web pages with a request to sign-in and submit information. These emails are also known as "spoof" or "phishing" email. Learn how to recognise spoof mails.
If your account has been used without your authorisation - Please review the Account Theft Help page for next steps.
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.