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The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Deming (Paperback, 1998)

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AU $76.93

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ApproximatelyS$ 63.84

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Estimated delivery Mon, 30 Jun - Mon, 7 Jul

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About this product

Product Information

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.