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The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Deming (Paperback, 1998)
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About this product
Product Information
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.Product Identifiers
PublisherMcgraw-Hill Education-Europe
ISBN-139780070779747
eBay Product ID (ePID)95515727
Product Key Features
Number of Pages224 Pages
Publication NameThe Big Book of Customer Service Training Games
LanguageEnglish
SubjectCoaching & Career Guidance, Management
Publication Year1998
TypeTextbook
AuthorPeggy Carlaw, Vasudha Deming
FormatPaperback
Dimensions
Item Height234 mm
Item Weight398 g
Item Width188 mm
Additional Product Features
Country/Region of ManufactureUnited States
Title_AuthorPeggy Carlaw, Vasudha Deming
Series TitleBig Book Series
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