Picture 1 of 1
Stock photo
Picture 1 of 1
Stock photo
ITIL Foundation Essentials: The Exam Facts You Need by Claire Agutter (Paperback, 2012)
Rarewaves Outlet (1371917)
98.1% positive feedback
Price:
GBP 13.80
(inclusive of GST)
ApproximatelyS$ 23.83
+ 3.26 shipping
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Condition:
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
About this product
Product Information
Prepare for the ITIL Foundation exam ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL is not prescriptive, but rather it is a framework that organizations can adopt and adapt. The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle. The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need in order to pass the ITIL Foundation exam. All you need to know to achieve ITIL Foundation Certification An official ITIL(R) Licensed product, ITIL(R) Foundation Essentials is a distillation of critical information-no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. Project managers who are looking to expand their qualifications and IT contractors or consultants who don't want to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education. The complete ITIL Foundation syllabus The essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including: *A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external services. *A point-by-point summary of the purpose, objectives, scope, and value of the five stages of the service life cycle that form the ITIL core-from strategy and design through to transition, operation, and continual service improvement (CSI). *Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including stakeholders and processes, functions, and roles ) and throughout the pocket guide the wide range of 3, 4, and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained. *A brief summary of the ITIL qualification scheme and the Foundation exam. The ideal revision guide for the ITIL Foundation examinationProduct Identifiers
PublisherIT Governance Publishing
ISBN-139781849283991
eBay Product ID (ePID)128885562
Product Key Features
Number of Pages148 Pages
Publication NameItil Foundation Essentials: the Exam Facts You Need
LanguageEnglish
SubjectEngineering & Technology, Computer Science
Publication Year2012
TypeTextbook
AuthorClaire Agutter
FormatPaperback
Dimensions
Item Height167 mm
Item Weight127 g
Item Width99 mm
Additional Product Features
EditorIt Governance Publishing
Country/Region of ManufactureUnited Kingdom
Title_AuthorClaire Agutter
All listings for this product
Be the first to write a review
