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Conflict Resolution: Its Language and Processes by John W. Burton (Paperback, 1996)

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Written as an introductory text, this book provides - in simple language - succinct definitions of the terms used in conflict resolution, explains the ideas behind those terms and the process by which conflict is resolved...refreshingly simple and direct. This book undoubtedly provides a persuasive overview of the history, basic theory, and practice of resolving conflicts. - REFERENCE REVIEWS