About this product

Product Identifiers

PublisherPractical Inspiration Publishing

ISBN-101788602315

ISBN-139781788602310

eBay Product ID (ePID)25050381916

Product Key Features

Number of Pages256 Pages

LanguageEnglish

Publication NameActive Operations Management : the PlayBook for Service Operations in the Agile Age

Publication Year2021

SubjectCommerce, Management, Enterprise Applications / General, Software Development & Engineering / Project Management

TypeTextbook

Subject AreaComputers, Business & Economics

AuthorNeil Bentley, Richard Jeffery

FormatTrade Paperback

Dimensions

Item Height0.7 in

Item Weight14.3 Oz

Item Length9.2 in

Item Width6.1 in

Additional Product Features

Intended AudienceScholarly & Professional

ReviewsI enjoyed this book and learning more about active operations management. It gave me some key tips and advice that I am excited to apply throughout the workplace.

Dewey Edition23

IllustratedYes

Dewey Decimal658.300285

Table Of ContentTable of Contents Introduction 6 Section 1: The importance of having a method 6 Chapter One: Why this and why now? 6 Chapter 2: The Nuts and Bolts of Service Operations 10 Chapter 3: How AOM Helps to Achieve Balance 16 Chapter 4: Why Bother? 25 Section 2: What is AOM and how does it work? 32 Chapter 5: We are all out of Magic Bullets 32 Chapter 6: The Four Perspectives 37 Chapter 7: Behaviours and Skills 41 Chapter 8: The AOM Method and Tools 49 Chapter 9: So how do you rate yourself? 56 Chapter 10: Overview of the AOM Method 60 Chapter 11: Back to Basics 67 Chapter 12: Your first plan 72 Chapter 13: Planning Work 79 Chapter 14: Balancing a Plan 87 Chapter 15: Controlling to Plan 94 Chapter 16: Reviewing and Learning 99 Section 4: AOM and The Bigger Picture 109 Chapter 17: Where next? 109 Chapter 18: AOM in a world of change 112 Chapter 19: AOM and the future of operations 119 Chapter 20: Goodbye and Goodluck 126

SynopsisPracticed by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself., If you're at the sharp end of management, juggling conflicting demands to keep your organization's promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy - this is the book for you. Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age. This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover: The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable. Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams. Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing. Online resources which support your control of the truly agile operation. Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.

LC Classification NumberHF5549.5.D37