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Difficult Conversations: How To Discuss What Matters Most: By Douglas Stone, ...
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Located in: Wharton, New Jersey, United States
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Estimated between Mon, 29 Apr and Fri, 3 May to 43230
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eBay item number:322846002384
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- ISBN
- 0143118447
- EAN
- 9780143118442
- Publication Name
- Difficult Conversations : How to Discuss What Matters Most
- Item Length
- 7.8in
- Publisher
- Penguin Publishing Group
- Publication Year
- 2010
- Type
- Textbook
- Format
- Uk-B Format Paperback
- Language
- English
- Item Height
- 0.6in
- Features
- Revised
- Item Width
- 5.1in
- Item Weight
- 8.2 Oz
- Number of Pages
- 352 Pages
About this product
Product Information
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
0143118447
ISBN-13
9780143118442
eBay Product ID (ePID)
102925596
Product Key Features
Publication Name
Difficult Conversations : How to Discuss What Matters Most
Format
Uk-B Format Paperback
Language
English
Features
Revised
Publication Year
2010
Type
Textbook
Number of Pages
352 Pages
Dimensions
Item Length
7.8in
Item Height
0.6in
Item Width
5.1in
Item Weight
8.2 Oz
Additional Product Features
Lc Classification Number
Bf637.C45s78 2010
Grade from
Twelfth Grade
Edition Description
Revised Edition
Edition Number
10
Reviews
"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Copyright Date
2010
Target Audience
Trade
Topic
Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Dewey Decimal
158.2
Dewey Edition
23/Eng/20230119
Illustrated
Yes
Genre
Self-Help, Psychology, Business & Economics, Language Arts & Disciplines
Item description from the seller
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eBay item number:322846002384
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Wharton, New Jersey, United States
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| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Postage (USPS Media MailTM) | Estimated between Mon, 29 Apr and Fri, 3 May to 43230 |
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| Will usually post within 2 business days of receiving cleared payment. |
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