Picture 1 of 3
Developing Your Conflict Competence: A - 9780470505465, hardcover, Craig E Runde
Condition:
Price:
US $14.99
ApproximatelyS$ 20.30
Was US $19.99
Save US $5.00 (25% off)
Best Offer:
Postage:
Located in: Melissa, Texas, United States
Delivery:
Estimated between Sat, 15 Jun and Thu, 20 Jun to 43230
Returns:
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller information
- 94.7% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:404914950224
Item specifics
- Condition
- ISBN
- 9780470505465
- Book Title
- Developing Your Conflict Competence : A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
- Book Series
- JB Ccl (Center for Creative Leadership) Ser.
- Item Length
- 9.4 in
- Publisher
- Wiley & Sons, Incorporated, John
- Edition
- 3
- Publication Year
- 2010
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 1.2 in
- Genre
- Psychology, Business & Economics
- Topic
- Leadership, Interpersonal Relations
- Item Width
- 8 in
- Item Weight
- 24.9 Oz
- Number of Pages
- 288 Pages
About this product
Product Information
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration. --Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide --Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team. --Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
047050546x
ISBN-13
9780470505465
eBay Product ID (ePID)
6038272466
Product Key Features
Book Title
Developing Your Conflict Competence : A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Edition
3
Format
Hardcover
Language
English
Topic
Leadership, Interpersonal Relations
Book Series
JB Ccl (Center for Creative Leadership) Ser.
Publication Year
2010
Illustrator
Yes
Genre
Psychology, Business & Economics
Number of Pages
288 Pages
Dimensions
Item Length
9.4 in
Item Height
1.2 in
Item Width
8 in
Item Weight
24.9 Oz
Additional Product Features
Intended Audience
Trade
Series Volume Number
152
Lc Classification Number
Hd42.R864 2010
Table of Content
Preface: What's a Hands-On Guide and Why Should I Be Interested? ix 1 Introduction 1 2 Cognitive Aspects of Conflict 11 3 The Emotional Side of Conflict 33 4 Engaging Conflict Constructively 71 5 Team Conflict Competence 139 6 Organizational Conflict Competence 215 Resources 243 References 249 The Authors 253 Index 255 About the Center for Creative Leadership 267
Copyright Date
2010
Lccn
2009-044800
Dewey Decimal
658.3/145
Dewey Edition
22
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:404914950224
Postage and handling
Item location:
Melissa, Texas, United States
Post to:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Islas Malvinas), Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Worldwide, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $6.72 (approx S$ 9.10) | United States | Standard Postage (USPS Ground Advantage®) | Estimated between Sat, 15 Jun and Thu, 20 Jun to 43230 |
| US $8.82 (approx S$ 11.94) | United States | Expedited Postage (USPS Priority Mail®) | Estimated between Thu, 20 Jun and Tue, 25 Jun to 43230 |
| US $7.15 (approx S$ 9.68) | United States | Standard Postage (UPS Ground) | Estimated between Fri, 14 Jun and Thu, 20 Jun to 43230 |
| US $34.44 (approx S$ 46.63) | United States | Expedited Postage (FedEx Express Saver®) | Estimated between Fri, 14 Jun and Mon, 17 Jun to 43230 |
| Handling time |
|---|
| Will usually ship within 1 business day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales Tax for an item #404914950224
Sales Tax for an item #404914950224
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
|---|
Return policy
| After receiving the item, contact seller within | Refund will be given as |
|---|---|
| 14 days after the buyer receives it | Money Back |
The buyer is responsible for return postage costs.
Seller feedback (2,761)
3***s (120)- Feedback left by buyer.
Past month
Verified purchase
This seller never shipped the item as no tracking number was provided. I canceled the item and was still charged for shipping!
s***e (49)- Feedback left by buyer.
Past month
Verified purchase
Item received exactly as advertised. Fast devivery. Very satisfied! A+++
o***n (1429)- Feedback left by buyer.
Past month
Verified purchase
Very Good.