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Global Account Management : Creating Value, Hardcover by Hennessey, Hubert D....
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Located in: Castle Donington, United Kingdom
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Estimated between Tue, 9 Jul and Thu, 25 Jul to 43230
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- 94.2% positive feedback
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eBay item number:404886547461
Item specifics
- Condition
- Book Title
- Global Account Management : Creating Value
- ISBN
- 9780470848920
- Publication Year
- 2003
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Global Account Management: Creating Value
- Item Height
- 236mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 166mm
- Subject
- Finance, Management, Business
- Item Weight
- 500g
- Number of Pages
- 272 Pages
About this product
Product Information
If you buy a new BMW you may be surprised as much by the owner's manual as by the car itself. Thin, personalized, and containing information only on the features you have selected in the language you speak, it is the result of a year's collaboration with Xerox that has radically improved the product and decimated costs. It is just one example of the new organizational structures and processes being developed at leading companies to serve the global marketplace. As firms realize that dealing with global customers is not simply an extension of key account management, their most common response is to launch a formal global account management initiative. Done well this is powerful and effective; however without proper planning it can spell disaster. Drawing on widely accepted 'key success factors' for global account management as well as new elements revealed by their research, David Hennessy and Jean-Pierre Jeannet redefine the process global account management around the premise that sustainable value springs only from an expert understanding of the customer's industry, its structure and its strategy. The book covers all critical aspects of the topic (the planning process, account selection, team building, executive support, global IT requirements, compensation structures and more) and draws on interviews with top global account managers at leading companies including IBM, Cable and Wireless, Siemens, HP, Guinness, Cisco, and Procter & Gamble.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780470848920
eBay Product ID (ePID)
91506540
Product Key Features
Publication Name
Global Account Management: Creating Value
Format
Hardcover
Language
English
Subject
Finance, Management, Business
Publication Year
2003
Type
Textbook
Number of Pages
272 Pages
Dimensions
Item Height
236mm
Item Width
166mm
Item Weight
500g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 307932304
Seller assumes all responsibility for this listing.
eBay item number:404886547461
Postage and handling
Item location:
Castle Donington, United Kingdom
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| Postage and handling | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| GBP 15.99 (approx S$ 27.55) | GBP 15.99 (approx S$ 27.55) | United States | Standard Postage (Standard Int'l Postage) |
| Handling time |
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| Will usually post within 10 business days of receiving cleared payment. |
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Return policy
| After receiving the item, contact seller within |
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| 30 days after the buyer receives it |
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Seller feedback (82,139)
n***t (132)- Feedback left by buyer.
Past month
Verified purchase
This book is very informative and interesting. Very good condition
c***a (1589)- Feedback left by buyer.
Past month
Verified purchase
A great item. well packaged and a fast delivery. I couldn't be happier, thank you!
n***k (453)- Feedback left by buyer.
Past month
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