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John Seddon Systems Thinking in the Public Sector (Paperback)
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eBay item number:404704344399
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Systems Thinking in the Public Sector
- Title
- Systems Thinking in the Public Sector
- Subtitle
- The Failure of the Reform Regime.... and a Manifesto for a Better
- EAN
- 9780955008184
- ISBN
- 9780955008184
- Genre
- Business & Finance
- Release Year
- 2008
- Release Date
- 04/11/2008
- Country/Region of Manufacture
- GB
- Publication Year
- 2008
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Publication Name
- Systems Thinking in the Public Sector
- Item Height
- 0.4in
- Item Length
- 9.2in
- Publisher
- Triarchy Press
- Item Width
- 6.5in
- Item Weight
- 9.8 Oz
- Number of Pages
- 224 Pages
About this product
Product Information
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. "A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change." Andrew Grant, Chief Executive, Aylesbury Vale District Council "This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost." Dr Carlton Brand, Director of Resources, Wiltshire County Council "This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read." David McQuade, Deputy Chief Executive, Flagship Housing Group "If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways." Mark Radford, Director of Corporate Services, Swale District Council
Product Identifiers
Publisher
Triarchy Press
ISBN-10
0955008182
ISBN-13
9780955008184
eBay Product ID (ePID)
66596040
Product Key Features
Publication Name
Systems Thinking in the Public Sector
Format
Trade Paperback
Language
English
Publication Year
2008
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Length
9.2in
Item Height
0.4in
Item Width
6.5in
Item Weight
9.8 Oz
Additional Product Features
Copyright Date
2008
Target Audience
Scholarly & Professional
Topic
Public Affairs & Administration, System Theory, Management
Dewey Decimal
351.41
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics, Science, Political Science
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:404704344399
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