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Managing To Keep The Customer by Robert L. Desatnick
US $7.99
ApproximatelyS$ 10.27
Condition:
“Good condition.”
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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Shipping:
Free USPS Media MailTM.
Located in: Chattanooga, Tennessee, United States
Delivery:
Estimated between Wed, 10 Sep and Mon, 15 Sep to 94104
Returns:
60 days return. Seller pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:402867968981
Item specifics
- Condition
- Very Good
- Seller Notes
- “Good condition.”
- Narrative Type
- Nonfiction
- Country/Region of Manufacture
- United States
- Custom Bundle
- No
- Vintage
- Yes
- Book Series
- The Jossey-Bass Management Series
- Personalized
- No
- Intended Audience
- Young Adults, Adults
- ISBN
- 9781555420277
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1555420273
ISBN-13
9781555420277
eBay Product ID (ePID)
4484720
Product Key Features
Topic
Customer Relations
Publication Year
1987
Book Title
Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughout the Organization
Number of Pages
184 Pages
Language
English
Genre
Business & Economics
Book Series
Management Ser.
Format
Hardcover
Dimensions
Item Weight
16 Oz
Additional Product Features
LCCN
86-021399
Dewey Edition
19
Dewey Decimal
658.8/12
Synopsis
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.
LC Classification Number
HF5415.5.D47 1987
Item description from the seller
Seller feedback (2,338)
- a***a (299)- Feedback left by buyer.Past monthVerified purchaseVery nice cards. Seller is highly recommended A+
- c***5 (713)- Feedback left by buyer.Past monthVerified purchaseGreat communication. Fast shipping and well packed. Happy customer.
- k***o (1059)- Feedback left by buyer.Past monthVerified purchaseA+++++thank you!
Seller feedback (2,338)
- a***a (299)- Feedback left by buyer.Past monthVerified purchaseVery nice cards. Seller is highly recommended A+
- c***5 (713)- Feedback left by buyer.Past monthVerified purchaseGreat communication. Fast shipping and well packed. Happy customer.
- k***o (1059)- Feedback left by buyer.Past monthVerified purchaseA+++++thank you!