Picture 1 of 2
Gallery
Picture 1 of 2
Have one to sell?
Service Excellence @ Novell: Taking Customer Service from Cost to Profit
US $2.99
ApproximatelyS$ 3.83
Condition:
“Has a few pages with highlight, otherwise can pass as new”
Like New
A book in excellent condition. Cover is shiny and undamaged, and the dust jacket is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Shipping:
US $4.99 (approx S$ 6.39) USPS Media MailTM.
Located in: Las Vegas, Nevada, United States
Delivery:
Estimated between Mon, 18 Aug and Thu, 21 Aug to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:402493273360
Item specifics
- Condition
- Like New
- Seller Notes
- “Has a few pages with highlight, otherwise can pass as new”
- ISBN
- 9789077256114
About this product
Product Identifiers
Publisher
NOVA Vista Publishing
ISBN-10
9077256113
ISBN-13
9789077256114
eBay Product ID (ePID)
48685949
Product Key Features
Book Title
Service Excellence @ Novell : Taking Customer Service from Cost to Profit
Number of Pages
111 Pages
Language
English
Topic
Customer Relations, General
Publication Year
2006
Illustrator
Yes
Genre
Business & Economics
Format
Perfect
Dimensions
Item Height
0.4 in
Item Weight
10.1 Oz
Item Length
9.1 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
Dewey Edition
22
Dewey Decimal
658.812
Table Of Content
Introduction -- Transforming Customer Service; Setting the Stage; Picking a Partner; Training Sceptics and Supporters; Learning Key Concepts; Integrating: Expansion, Reinforcement and measurement; Lessons Learned; Index.
Synopsis
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t, Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights. Today it also contributes significantly to the company's profitablility.What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage that attracts new customers while growing current customers' business.
LC Classification Number
HF5415.5
Item description from the seller
Popular categories from this store
Seller feedback (36,712)
- k***j (8463)- Feedback left by buyer.Past monthVerified purchasewould bid again
- k***j (8463)- Feedback left by buyer.Past monthVerified purchasewould bid again
- k***j (8463)- Feedback left by buyer.Past monthVerified purchasewould bid again
Popular categories from this store
Seller feedback (36,712)
- k***j (8463)- Feedback left by buyer.Past monthVerified purchasewould bid again
- k***j (8463)- Feedback left by buyer.Past monthVerified purchasewould bid again
- k***j (8463)- Feedback left by buyer.Past monthVerified purchasewould bid again