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Bart de Best SLA Templates (Paperback) Dbmetrics - Devops (UK IMPORT)
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Located in: GU14 0GT, United Kingdom
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- 98.4% positive feedback
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eBay item number:395248770810
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Sla Templates
- Publication Name
- SLA Templates
- Title
- SLA Templates
- Contributor
- Louis Hemmen (Edited by)
- Format
- Trade Paperback
- ISBN-10
- 9492618036
- EAN
- 9789492618030
- ISBN
- 9789492618030
- Publisher
- Leonon Media
- Genre
- Business & Economics
- Release Year
- 2018
- Release Date
- 13/02/2018
- Language
- English
- Item Height
- 0.3in
- Item Length
- 11in
- Item Width
- 8.5in
- Item Weight
- 13.8 Oz
- Series
- Dbmetrics - Devops
- Type
- Management Skills
- Publication Year
- 2018
- Topic
- Production & Operations Management
- Number of Pages
- 116 Pages
About this product
Product Information
Most important in providing a service is customer satisfaction with the delivered performance. Resulting from this satisfaction, the supplier will benefit from repurchases, market promotions and recurring revenue. But as a result of this customer satisfaction, perhaps the most important benefit for de supplier is the drive for his employees to enhance their knowledge and skills, in order to satisfy even more customers. This book describes the Service Level Agreement templates needed, in order to meet customer service level requirements. This book gives booth a template and an explanation for this template for all common service level management documents. The following templates are included in this book: - Service Level Agreement (SLA) - Underpinning Contract (UC) - Operational Level Agreement (OLA) - Document Agreement and Procedures (DAP) - Document Financial Agreements (DFA) - Service Cataloque - External Spec Sheets (ESS) - Internal Spec Sheers (ISS) - Service Quality Plan (SQP) - Service Improvement Program (SQP)
Product Identifiers
Publisher
Leonon Media
ISBN-10
9492618036
ISBN-13
9789492618030
eBay Product ID (ePID)
14038909292
Product Key Features
Book Title
Sla Templates
Format
Trade Paperback
Language
English
Topic
Production & Operations Management
Publication Year
2018
Genre
Business & Economics
Number of Pages
116 Pages
Dimensions
Item Length
11in
Item Height
0.3in
Item Width
8.5in
Item Weight
13.8 Oz
Additional Product Features
Target Audience
Trade
Illustrated
Yes
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:395248770810
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Item does not ship to United States
Item location:
GU14 0GT, United Kingdom
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Afghanistan, Australia, Austria, Belarus, France, Germany, Ireland, Italy, Libya, Nauru, Netherlands, Russian Federation, Somalia, Spain, Switzerland, Ukraine, United Kingdom, United States, Yemen
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Seller feedback (182,346)
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I have bought from this seller many thimes and have been well served and very satisfied.
This item arrived in good time today and is exactly as advertised.
This time, however, two days after I paid $94 (with 10 more still available), the seller changed the price to $61 (still with 10 more available).
I raised this with the seller and got a facile brush off: that their prices reflect their costs for an item. The fact that the $94 (+10) listing has been removed, belies that. Not credible.
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