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Martin Manser Difficult Conversations In A Week (Paperback) (UK IMPORT)
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eBay item number:395129905389
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Difficult Conversations in a Week : How to Have Better Conversations in Seven Simple Steps
- Publication Name
- Difficult Conversations In A Week
- Title
- Difficult Conversations In A Week
- Subtitle
- How To Have Better Conversations In Seven Simple Steps
- Format
- Uk-B Format Paperback
- ISBN-10
- 1473607809
- EAN
- 9781473607804
- ISBN
- 9781473607804
- Publisher
- Hodder & Stoughton
- Genre
- Self-Help, Business & Economics
- Topic
- Personal Growth / General, Communication & Social Skills, Commerce
- Release Date
- 10/03/2016
- Release Year
- 2016
- Language
- English
- Country/Region of Manufacture
- GB
- Item Height
- 0.2in
- Item Length
- 8in
- Item Width
- 5.2in
- Item Weight
- 4 Oz
- Publication Year
- 2017
- Number of Pages
- 128 Pages
About this product
Product Information
Difficult conversations just got easier How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity.- Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue.- Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue.- Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone.- Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy.- Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.
Product Identifiers
Publisher
Hodder & Stoughton
ISBN-10
1473607809
ISBN-13
9781473607804
eBay Product ID (ePID)
234449669
Product Key Features
Book Title
Difficult Conversations in a Week : How to Have Better Conversations in Seven Simple Steps
Format
Uk-B Format Paperback
Language
English
Topic
Personal Growth / General, Communication & Social Skills, Commerce
Publication Year
2017
Genre
Self-Help, Business & Economics
Number of Pages
128 Pages
Dimensions
Item Length
8in
Item Height
0.2in
Item Width
5.2in
Item Weight
4 Oz
Additional Product Features
Lc Classification Number
Hf5718.M3669 2014
Lccn
2023-290305
Dewey Decimal
658.452
Intended Audience
Trade
Series
In a Week Ser.
Dewey Edition
23
Illustrated
Yes
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 864 1548 11
Seller assumes all responsibility for this listing.
eBay item number:395129905389
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Item location:
GU14 0GT, United Kingdom
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