Service America! by Karl Albrecht and Ron Zemke (1990, Trade Paperback)

KPE
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eBay item number:376651504209

Item specifics

Condition
Good: A book that has been read but is in good condition. Very minimal damage to the cover including ...
ISBN
9780446390927
Category

About this product

Product Identifiers

Publisher
Grand Central Publishing
ISBN-10
0446390925
ISBN-13
9780446390927
eBay Product ID (ePID)
186777

Product Key Features

Book Title
Service America!
Number of Pages
203 Pages
Language
English
Publication Year
1990
Topic
Industries / Service, Customer Relations
Genre
Business & Economics
Author
Karl Albrecht, Ron Zemke
Format
Trade Paperback

Dimensions

Item Height
0.7 in
Item Weight
8.5 Oz
Item Length
8 in
Item Width
5.2 in

Additional Product Features

Intended Audience
Trade
LCCN
90-011925
Dewey Edition
20
Dewey Decimal
658/.00973
Synopsis
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity., 'Service America!' is a must read for executives, entrepreneurs, and management at all levels of every sort of business. Learn to make the most of the daily thousands of 'moments of truth, ' the critical contact points between your company and your customers.
LC Classification Number
HD9981.5.A43 1990

Item description from the seller

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KPE

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    One of the nicest sellers I've come across on this platform. Offered nothing BUT AMAZING CUSTOMER SERVICE, they went the extra mile to fulfill my requests, FAST SHIPPING, FAST REPLIES, and above everything my order was EXTREMELY well packaged. Truly an amazing seller. Hope you have a fantastic rest of your year.
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    The DVD arrived exactly as described — in excellent great condition. The packaging was secure, and the quality of the item matched the description perfectly. Definitely a great value for the price, and I’m very happy to add this to my collection. I highly recommend this seller!
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    Excellent 5 Star Seller... Item better than described...Fast shipping...Item Securely packed... Would definitely purchase from again if need be . 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯
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