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The Denny's Story: How a Company in Crisis Resurrected Its Good Name and...
by Jim Adamson; Rosemary Bray McNatt;... | HC | Good
US $6.37
ApproximatelyS$ 8.18
Condition:
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreabout condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
2 available
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Free Economy Shipping.
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Wed, 20 Aug and Tue, 26 Aug to 94104
Returns:
30 days return. Seller pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:376393669211
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Hardcover
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- Yes
- ISBN
- 9780471369578
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471369578
ISBN-13
9780471369578
eBay Product ID (ePID)
181834
Product Key Features
Book Title
Denny's Story : How a Company in Crisis Resurrected Its Good Name
Number of Pages
224 Pages
Language
English
Topic
Industries / Hospitality, Travel & Tourism, Management
Publication Year
2000
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
17.4 Oz
Item Length
9.4 in
Item Width
6.6 in
Additional Product Features
Intended Audience
Trade
LCCN
99-047275
TitleLeading
The
Dewey Edition
21
Reviews
"This is a true-life account that reads like a modern, corporate Cinderella story. Told in a candid and compelling manner by one of America's leading corporate turn-around experts, Jim Adamson, it's the inside scoop on one of America's most notorious episodes. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune execs."(Ric Bela, Former President and CEO of the Hispanic Association on Corporate Responsibility)
Dewey Decimal
338.7/616479573
Table Of Content
Our Worst Hour.From Doughnuts to Diners.My Introduction to Denny's.Beginning Again.The Promises We Made.Leading the Way.Training Our Employees to Be the Best.Procurement: A Fair Share of the Business.Our Franchisees Take Us Forward.New People, New Directions.Celebrating Success.Index.
Synopsis
Acclaim for the Denny's Story "Every organization can benefit from the insights and experiences reflected in this thought-provoking book. By honestly confronting the issue of racism in the context of American enterprise, Jim Adamson provides a responsible and convincing rationale for diversity and simply doing what's right for customers, shareholders, and employees." --Floyd Hall, Chairman, President, and CEO, Kmart Corporation "Any company struggling with being racially inclusive in their employment and business practices should read this book. If Denny's can come from the back of the pack to emerge as a national leader in diversity, any company determined to change its culture to embrace all Americans--regardless of who they are or where they came from--can do it. The Denny's experience proves it." --Rev. Willie T. Barrow, Co-chairperson, Rainbow-PUSH Coalition "It is encouraging to see the aggressive steps taken by Denny's to address and repair its relationship with the African-American and minority communities. The company's responsiveness should serve as a model for other companies faced with a similar challenge." --Hugh B. Price, President, National Urban League "This is a true-life account that reads like a modern, corporate Cinderella story. Told in a candid and compelling manner by one of America's leading corporate turnaround experts, Jim Adamson, it's the inside scoop on one of America's most notorious episodes. Many of us will enjoy this book, but it provides a most important lesson to consider for Wall Street insiders and Fortune 500 execs." --Richard Bela, Esq., former President and CEO Hispanic Association on Corporate Responsibility Jim Adamson and Advantica are donating their portion of the royalties from this book to Save the Children to support its U.S. programs, which benefit thousands of economically disadvantaged children and their families., In 1995 Denny2s Restaurants paid out $54 million in damages to almost 300,000 customers who sued the company for racist practices. In 1998, Fortune magazine ranked Denny2s #2 in its list of "The Best Companies for Asians, Black, and Hispanics.
LC Classification Number
TX945.5.D43A33 2000
Item description from the seller
Seller feedback (5,705,903)
- 2***2 (148)- Feedback left by buyer.Past monthVerified purchaseVerry nice almost mint condition book. Good shipping. Good seller
- r***r (779)- Feedback left by buyer.Past monthVerified purchaseVery nice, fast shipping.
- a***s (25)- Feedback left by buyer.Past monthVerified purchaseThank you!
Seller feedback (5,705,903)
- 2***2 (148)- Feedback left by buyer.Past monthVerified purchaseVerry nice almost mint condition book. Good shipping. Good seller
- r***r (779)- Feedback left by buyer.Past monthVerified purchaseVery nice, fast shipping.
- a***s (25)- Feedback left by buyer.Past monthVerified purchaseThank you!