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The Effective Manager by Horstman, Mark
by Horstman, Mark | HC | Good
Condition:
“Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ”... Read moreabout condition
2 available / 1 sold
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Located in: Aurora, Illinois, United States
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Estimated between Sat, 15 Jun and Tue, 18 Jun to 43230
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eBay item number:375273008671
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Hardcover
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9781119244608
- Book Title
- Effective Manager
- Item Length
- 3.9 in
- Publisher
- Wiley & Sons, Incorporated, John
- Publication Year
- 2016
- Format
- Hardcover
- Language
- English
- Item Height
- 0.8 in
- Genre
- Business & Economics
- Topic
- Business Communication / General, Office Management, Management
- Item Width
- 6.3 in
- Item Weight
- 14 Oz
- Number of Pages
- 208 Pages
About this product
Product Information
The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1119244609
ISBN-13
9781119244608
eBay Product ID (ePID)
219405453
Product Key Features
Book Title
Effective Manager
Format
Hardcover
Language
English
Topic
Business Communication / General, Office Management, Management
Publication Year
2016
Genre
Business & Economics
Number of Pages
208 Pages
Dimensions
Item Length
3.9 in
Item Height
0.8 in
Item Width
6.3 in
Item Weight
14 Oz
Additional Product Features
Intended Audience
Trade
Lc Classification Number
Hd38.2.H668 2016
Table of Content
Introduction Who This Book Is for, What It's about, and Why ix About Manager Tools xii A Note about Data xiii A Note about Gender xiv 1 What Is an Effective Manager? 1 Your First Responsibility as a Manager Is to Achieve Results 2 Your Second Responsibility as a Manager Is to Retain Your People 4 The Definition of an Effective Manager Is One Who Gets Results and Keeps Her People 4 2 The Four Critical Behaviors 7 The First Critical Behavior: Get to Know Your People 8 The Second Critical Behavior: Communicate about Performance 17 The Third Critical Behavior: Ask for More 20 The Fourth Critical Behavior: Push Work Down 22 3 Teachable and Sustainable Tools 25 4 Know Your People--One On Ones 37 Scheduled 37 Weekly 42 30-Minute Meeting 46 With Each of Your Directs 48 The Manager Takes Notes 50 Where to Conduct One On Ones 54 5 Common Questions and Resistance to One On Ones 57 The Most Common Forms of One-On-One Pushback 57 Talking Too Much and Talking Too Little 68 Pushback on Note Taking 77 Can I Do One On Ones over the Phone? 79 Can I Be Friends with My Directs? 84 Can I Do One On Ones as a Project Manager? 92 6 How to Start Doing One On Ones 99 Choose Times from Your Calendar 99 Send Out a One-On-One E-mail Invitation 100 Allow for Possible Changes in the Near Future 101 Review Intent, Ground Rules, and O3 Agenda in Your Staff Meeting 101 Answer Questions 101 Conduct One On Ones Only for 12 Weeks 101 Don't Rush to Get to Feedback! 102 Don't Rush to Get to Negative Feedback 102 7 Talk about Performance--Feedback 103 Encourage Effective Future Behavior 108 When Should I Give Feedback? 121 8 Common Questions and Resistance to Feedback 127 How Does It Sound? 127 The Capstone: Systemic Feedback 133 9 How to Start Delivering Feedback 141 Announce Your Intention in Your Weekly Staff Meeting 141 Schedule 30 Minutes for Your Briefing 142 Use Our Materials 142 Cover the Purpose of Feedback 142 Walk Them through Each Step of the Feedback Model 142 Give Only Positive Feedback for Eight Weeks 143 Add in Negative Feedback after Eight Weeks 144 Stay as Positive as You Can 144 10 Ask For More--Coaching 147 Step 1: Collaborate to Set a Goal 149 Step 2: Collaborate to Brainstorm Resources 152 Step 3: Collaborate to Create a Plan 154 Step 4: The Direct Acts and Reports on the Plan 159 11 How to Start Coaching 163 12 Push Work Down--Delegation 165 Why Delegation Is the Solution--The Delegation Cascade 167 How to Delegate--The Manager Tools Delegation Model 173 13 Common Questions and Resistance to Delegation 179 What Should You Delegate? 179 What If a Direct Repeatedly Says No to Delegation Requests? 180 14 How to Start Delegating 183 Afterword 185 Index 189
Copyright Date
2016
Lccn
2016-018227
Dewey Decimal
658.409
Dewey Edition
23
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:375273008671
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Aurora, Illinois, United States
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| Postage and handling | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| Free postage | Free | United States | Economy Shipping | Estimated between Sat, 15 Jun and Tue, 18 Jun to 43230 |
| US $15.99 (approx S$ 21.65) | US $15.99 (approx S$ 21.65) | United States | Expedited Shipping | Estimated on or before Fri, 14 Jun to 43230 |
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Seller collects sales tax for items shipped to the following states:
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| Missouri (MO) | 8.238% |
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