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Utter Confidence How what you say and do influence

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Price:
GBP 13.09
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Located in: Fairford, United Kingdom
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Registered as a Business Seller
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eBay item number:375184954518

Item specifics

Condition
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
Book Title
Utter Confidence How what you say and do influence
ISBN
9781784520984
Publication Year
2017
Type
Textbook
Format
Paperback
Language
English
Publication Name
Utter Confidence: How What You Say and Do Influences Your Effectiveness in Business
Item Height
216mm
Author
Ally Yates
Publisher
Panoma Press
Item Width
140mm
Subject
Business
Item Weight
221g
Number of Pages
184 Pages

About this product

Product Information

Do you ever feel frustrated, anxious or ineffective when communicating with others at work? Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and supported by illuminating examples and clever, practical tips for modifying your behaviour so that you can increase your effectiveness and achieve more positive outcomes.

Product Identifiers

Publisher
Panoma Press
ISBN-13
9781784520984
eBay Product ID (ePID)
233911478

Product Key Features

Author
Ally Yates
Publication Name
Utter Confidence: How What You Say and Do Influences Your Effectiveness in Business
Format
Paperback
Language
English
Subject
Business
Publication Year
2017
Type
Textbook
Number of Pages
184 Pages

Dimensions

Item Height
216mm
Item Width
140mm
Item Weight
221g

Additional Product Features

Title_Author
Ally Yates
Country/Region of Manufacture
United Kingdom

Item description from the seller

Business seller information

Value Added Tax Number:
  • AT 685613994
  • GB 203170464
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