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Service Breakthroughs: Changing the Rules of the Game,James L. Heskett, Earl W.
GBP 3.42
ApproximatelyS$ 5.93
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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GBP 8.99 (approx S$ 15.59) Standard Int'l Postage.
Located in: South East, United Kingdom
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Estimated between Tue, 3 Jun and Thu, 12 Jun to 43230
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eBay item number:373586452852
Item specifics
- Condition
- Title
- Service Breakthroughs: Changing the Rules of the Game
- ISBN
- 9780029146750
About this product
Product Information
What do Citicorp, UPS, and Marriott have in common? They are breakthrough service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer needs and expectations, thus forcing their competitors to either adapt or fail. With detailed case studies of Nordstrom, American Airlines, McDonald's and dozens of other companies, service management experts Heskett, Sasser and Hart show exactly how breakthrough managers - with an intuitive understanding of the self-reinforcing management cycle have development a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.
Product Identifiers
Publisher
Simon & Schuster
ISBN-13
9780029146750
eBay Product ID (ePID)
88152851
Product Key Features
Number of Pages
336 Pages
Language
English
Publication Name
Service Breakthroughs: Changing the Rules of the Game
Publication Year
1990
Subject
Management, Business
Type
Textbook
Format
Book
Dimensions
Item Height
242 mm
Item Weight
621 g
Item Width
163 mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Seller business information
VAT number: GB 724 4981 18
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