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Difficult Conversations : How to Discuss What Matters Most by Bruce Patton,...
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Located in: Media, Pennsylvania, United States
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Estimated between Wed, 5 Jun and Mon, 10 Jun to 43230
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eBay item number:335256998822
Item specifics
- Condition
- ISBN
- 9780143137597
- Book Title
- Difficult Conversations : How to Discuss What Matters Most
- Item Length
- 7.7in
- Publisher
- Penguin Publishing Group
- Publication Year
- 2023
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.8in
- Features
- Revised
- Genre
- Self-Help, Psychology, Business & Economics
- Topic
- General, Management Science, Interpersonal Relations, Personal Growth / Success
- Item Width
- 5in
- Item Weight
- 9.2 Oz
- Number of Pages
- 400 Pages
About this product
Product Information
From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: * Decipher the underlying structure and challenge of every difficult conversation * Raise tough issues without triggering defensiveness * Manage strong emotions -- yours and theirs * Keep your balance no matter how the other person responds * Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
014313759x
ISBN-13
9780143137597
eBay Product ID (ePID)
27059112594
Product Key Features
Book Title
Difficult Conversations : How to Discuss What Matters Most
Format
Trade Paperback
Language
English
Features
Revised
Topic
General, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year
2023
Genre
Self-Help, Psychology, Business & Economics
Number of Pages
400 Pages
Dimensions
Item Length
7.7in
Item Height
0.8in
Item Width
5in
Item Weight
9.2 Oz
Additional Product Features
Lc Classification Number
Bf637.C45s78 2023
Edition Description
Revised Edition
Reviews
"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Lccn
2023-002434
Dewey Decimal
158.2
Intended Audience
Trade
Dewey Edition
23/Eng/20230119
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:335256998822
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Item location:
Media, Pennsylvania, United States
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| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.13 (approx S$ 5.58) | United States | Economy Postage (USPS Media MailTM) | Estimated between Wed, 5 Jun and Mon, 10 Jun to 43230 |
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| Will usually post within 3 business days of receiving cleared payment. |
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