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Measuring Customer Satisfaction-R
GBP 16.25
ApproximatelyS$ 28.00
Condition:
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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Shipping:
Does not ship to United States.
Located in: South East, United Kingdom
Delivery:
Varies
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
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eBay item number:334054256413
Item specifics
- Condition
- Book Title
- Measuring Customer Satisfaction-Richard F. Gerson
- ISBN
- 9780749412593
About this product
Product Information
Explains how to analyze customer response by describing how to collect and interpret data on customer satisfaction. What changes management should then initiate and how they should react to certain events is also described. The overall aim of the text is to improve customer relations.
Product Identifiers
Publisher
Kogan Page LTD
ISBN-13
9780749412593
eBay Product ID (ePID)
88665452
Product Key Features
Publication Year
1994
Subject
Marketing
Number of Pages
144 Pages
Language
English
Publication Name
Measuring Customer Satisfaction
Type
Textbook
Format
Paperback
Dimensions
Item Height
220 mm
Item Weight
300 g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller business information
VAT number: GB 724498118
Seller feedback (2,069,608)
- n***o (1823)- Feedback left by buyer.Past monthVerified purchaseExcellent seller recommended
- Automatische Bewertung von eBay- Feedback left by buyer.Past monthBestellung erfolgreich durchgeführt - mit Sendungsverfolgung und fristgerecht
- j***x (53)- Feedback left by buyer.Past monthVerified purchaseThe nook arrived ascdescribed. I've just started reading it. Thank you
Seller feedback (2,069,608)
- n***o (1823)- Feedback left by buyer.Past monthVerified purchaseExcellent seller recommended
- Automatische Bewertung von eBay- Feedback left by buyer.Past monthBestellung erfolgreich durchgeführt - mit Sendungsverfolgung und fristgerecht
- j***x (53)- Feedback left by buyer.Past monthVerified purchaseThe nook arrived ascdescribed. I've just started reading it. Thank you