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Lean Six Sigma in Service : Applications and Case Studies, Hardcover by Furte...
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Item specifics
- Condition
- Book Title
- Lean Six Sigma in Service : Applications and Case Studies
- ISBN
- 9781420078886
About this product
Product Identifiers
Publisher
CRC Press LLC
ISBN-10
1420078887
ISBN-13
9781420078886
eBay Product ID (ePID)
66597720
Product Key Features
Number of Pages
468 Pages
Publication Name
Lean Six Sigma in Service : Applications and Case Studies
Language
English
Subject
Industrial Design / General, Manufacturing, Quality Control
Publication Year
2009
Type
Textbook
Subject Area
Technology & Engineering, Business & Economics
Format
Hardcover
Dimensions
Item Height
1.2 in
Item Weight
28.9 Oz
Item Length
9.6 in
Item Width
6.4 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2008-048130
Reviews
"... the contribution of the editor as a teacher is reflected in explaining how to apply and integrate tools of Lean Six Sigma. She is an ASQ Certified Six Sigma Black Belt and experienced consultant. Therefore, the book is an authoritative treatise on the subject. The utility of the book is enhanced by engaging the reader with Lean Six Sigma projects. Case exercises have been provided for each phase of Define-Measure-Analyze-Improve-Control (DMAIC) or Identify-Define-Optimize-Validate (IDDOV) problem-solving methodology. Each phase provides the solution that can be used as a guide to solve next phase of project. ... this is a very useful book for students who wish to learn the Lean Six Sigma technique and how to apply to the methodology to real projects." --Krishna B. Misra, International Journal of Performability Engineering
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
658.5/62
Table Of Content
Instructional Strategies for Using This Book Lean Six Sigma Roadmap Overview Design for Six Sigma Roadmap Overview Sunshine High School Discipline Process Improvement - A Lean Six Sigma Case Study Financial Services Improvement in a City Government - A Lean Six Sigma Case Study Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design - A Lean Six Sigma Case Study CECS Inventory and Asset Management Process Improvement - A Lean Six Sigma Case Study High School Advanced Placement Open Access Process Assessment - A Lean Six Sigma Case Study Project Charter Review Process Design - A Design for Six Sigma Case Study Assessing Lean Six Sigma Project Success: A Case Study Applying A Lean Six Sigma Post Project Assessment Strategy The Future and Challenge of Lean Six Sigma
Synopsis
Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes., In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.
LC Classification Number
TS156.8.F88 2009
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Seller feedback (2,075)
- eBay automated feedback- Feedback left by buyer.Past monthOrder completed successfully—tracked and on time
- t***3 (1614)- Feedback left by buyer.Past monthVerified purchaseGreat seller thank you
- i***e (590)- Feedback left by buyer.Past monthVerified purchaseArrived quickly and as described. Great seller!